I was talking to Preety this weekend about sisnolabs and our relation with clients. We are happy to summarize that 80% our clients keep working with us, after completion of their first project. It feels great. We have small business clients but happy enough to engage 10 PHP developers at sisnolabs. I thought to share our client practices, hope it will help someway to someone.
Following are the practices we are doing while working with our overseas clients.
- Provide good work as per his requirement foremost and first essential.
- Keep communication alive – even there is no work going on.
- Be honest – if due to some reason no work is done, do not appear with excuses. Be honest with your clients all the time.
- Keep dedicated programmer for each project – even project is small. This will help to get done any work come from that client anytime.
- Prove yourself first – this is my personal experience, do not expect so much at start. Once clients start earning from his website/system, it keeps you busy and pays well later.
- Don’t over promise – do not over promise to your client. Keep your words with client, no need to wake late night to make your client happy… 8 honest working hours are enough to get done any work.
- Like clients project – Try to understand client’s project and its business. Try to give good suggestions whenever needed.
- Give them all options to reach you. Email, Chat/Skype, phone, blog.
- Relaxation in payment options – they are also humans; many time they can have payment issues, give them enough time and options.
- Share about you and your team – my clients love to hear/see about my team, our party’s photos… do share.
- Never ever share your client’s business details to anyone. If you do let them know.
- Some time you are sort of programmers or they are busy on other projects, let them inform… if you are good, client can wait for months.
We are doing above things over the years and happy to say that now we do not need to look for work anywhere (though we do ). I have some great experiences over the years. Few clients are like childhood friends, we talk almost on any subject.
Hey visitor does share your facts, ready to learn from your experience too. Positive feedbacks are welcome.
Stay tuned. Rest is in next post.